Total DAC not seen

Hi

Roon has started not seeing my totaldac as an audio device. Any reason why this should suddenly happen? Running ROCK on an intel NUC with albums stored on Synology NAS. All worked perfectly until a few days ago. Help please

Hi Derek,

Support would like everyone to have their own thread so that you’re concern will not get lost. Posting at the bottom of another thread, especially one that was resolved.

Can you also include the following information for support.


Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

Hi Daniel, thanks for the fast response.

System is running ROCK on an intel NUC10i5FNH with 64 gb ram
Network uses an Orange live box 5 modem connected via Ethernet to a Netgear 8 way switch. Ethernet connection to the DAC goes via a pair of ethernet/optical conversions into the usb input on a totaldac D1-7. Albums are stored on a Synology DS416play NAS.

Hope that is enough info for you

The problem is simply that the Roon app on my iPad just says « no audio devices found ». I’ve tried reboots of everything and re written the sd card in the DAC, all with no change

HI Derek,

I am not official support, but, a volunteer moderator. However, some basic things to try:

  1. The first thing I would suggest is to reboot.
    I would suggest rebooting the Core first and then the DAC. If that doesn’t work, I would reboot the network, core, and DAC. Restart them, in first the router and switches. Wait a bit. Then the Core and DAC.

  2. If 1 hasn’t made a difference, then try removing the optical conversions from the audio chain and plug directly into the Total DAC.

When support engages, they will be able to look at your logs (which I cannot do) and see if they provide more specific information.

1 Like

Hi @Derek_Suggate,

Please try what Rugby suggested. If that doesn’t do the trick for you, please provide the date/time right after restarting (assuming the issue still exists). This will allow me to look at your logging.

Thanks,
Wes

1 Like

Hi guys

I have tried Dan’s suggestions except I can’t directly connect the DAC via Ethernet cabling as it’s over 25 mètres away from the switcher. Problem is still the same. Reboot of NUC was at 18:35 local time. Thanks

I have noticed that some albums are showing on the NAS as m4a files whereas they are actually ALAC files on the Roon app on the iPad. That doesn’t seem right or is it?

These albums are showing as “unable to play” when I try to play them directly to the PC, whereas those showing as FLAC play ok. I don’t know if that’s part of the same problem or something completely different

They’re ALAC files in a m4a container, so that’s okay and should normally play.

That’s great, thanks

@Derek_Suggate,

Here’s what’s in the logging and there’s a ton of it. These errors repeat continuously. I suspect something has changed like an IP address. You may need to re-add your NAS.

08/15 19:52:16 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:16 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:16 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:16 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:16 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:16 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:16 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/15 19:52:16 Info: [broker/filebrowser/volumeshare] Volume's CIFSMount's availability changed: False
08/15 19:52:16 Debug: [broker/filebrowser/drive] availability on drive's volume changed: False: VolumeShare[networkpath:\\totaldac-nas\Suggs Music,mountdir:<null>]
08/15 19:52:16 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \\totaldac-nas, Suggs Music : \ (it was False)
08/15 19:52:21 Debug: [roon/cifs] tryremount, path: \\totaldac-nas\Suggs Music, username: Suggs, password 9 chars
08/15 19:52:21 Debug: [roon/cifs] mounting \\totaldac-nas\Suggs Music
08/15 19:52:21 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:21 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:21 Debug: [roon/cifs] cleaning mount points: /roon/sys/storage/smbmounts/RoonStorage_*
08/15 19:52:21 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1
08/15 19:52:21 Debug: [roon/cifs] returned 32: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:21 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1 failed: (32): mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:21 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0
08/15 19:52:21 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:21 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:21 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:21 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:21 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:21 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:21 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/15 19:52:21 Info: [broker/filebrowser/volumeshare] Volume's CIFSMount's availability changed: False
08/15 19:52:21 Debug: [broker/filebrowser/drive] availability on drive's volume changed: False: VolumeShare[networkpath:\\totaldac-nas\Suggs Music,mountdir:<null>]
08/15 19:52:21 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \\totaldac-nas, Suggs Music : \ (it was False)
08/15 19:52:26 Debug: [roon/cifs] tryremount, path: \\totaldac-nas\Suggs Music, username: Suggs, password 9 chars
08/15 19:52:26 Debug: [roon/cifs] mounting \\totaldac-nas\Suggs Music
08/15 19:52:26 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:26 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:26 Debug: [roon/cifs] cleaning mount points: /roon/sys/storage/smbmounts/RoonStorage_*
08/15 19:52:26 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1
08/15 19:52:26 Debug: [roon/cifs] returned 32: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:26 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1 failed: (32): mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:26 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0
08/15 19:52:26 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:26 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:26 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:26 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:26 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:26 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:26 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/15 19:52:26 Info: [broker/filebrowser/volumeshare] Volume's CIFSMount's availability changed: False
08/15 19:52:26 Debug: [broker/filebrowser/drive] availability on drive's volume changed: False: VolumeShare[networkpath:\\totaldac-nas\Suggs Music,mountdir:<null>]
08/15 19:52:26 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \\totaldac-nas, Suggs Music : \ (it was False)
08/15 19:52:27 Info: [stats] 27220mb Virtual, 2076mb Physical, 575mb Managed, 284 Handles, 76 Threads
08/15 19:52:31 Debug: [roon/cifs] tryremount, path: \\totaldac-nas\Suggs Music, username: Suggs, password 9 chars
08/15 19:52:31 Debug: [roon/cifs] mounting \\totaldac-nas\Suggs Music
08/15 19:52:31 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:31 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:31 Debug: [roon/cifs] cleaning mount points: /roon/sys/storage/smbmounts/RoonStorage_*
08/15 19:52:31 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1
08/15 19:52:31 Debug: [roon/cifs] returned 32: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:31 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1 failed: (32): mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:31 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0
08/15 19:52:31 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:31 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:31 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:31 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:31 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:31 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:31 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/15 19:52:31 Info: [broker/filebrowser/volumeshare] Volume's CIFSMount's availability changed: False
08/15 19:52:31 Debug: [broker/filebrowser/drive] availability on drive's volume changed: False: VolumeShare[networkpath:\\totaldac-nas\Suggs Music,mountdir:<null>]
08/15 19:52:31 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \\totaldac-nas, Suggs Music : \ (it was False)
08/15 19:52:36 Debug: [roon/cifs] tryremount, path: \\totaldac-nas\Suggs Music, username: Suggs, password 9 chars
08/15 19:52:36 Debug: [roon/cifs] mounting \\totaldac-nas\Suggs Music
08/15 19:52:36 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:36 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:36 Debug: [roon/cifs] cleaning mount points: /roon/sys/storage/smbmounts/RoonStorage_*
08/15 19:52:36 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1
08/15 19:52:36 Debug: [roon/cifs] returned 32: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:36 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1 failed: (32): mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:36 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0
08/15 19:52:36 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:36 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:36 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:36 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:36 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:36 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:36 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/15 19:52:36 Info: [broker/filebrowser/volumeshare] Volume's CIFSMount's availability changed: False
08/15 19:52:36 Debug: [broker/filebrowser/drive] availability on drive's volume changed: False: VolumeShare[networkpath:\\totaldac-nas\Suggs Music,mountdir:<null>]
08/15 19:52:36 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \\totaldac-nas, Suggs Music : \ (it was False)
08/15 19:52:41 Debug: [roon/cifs] tryremount, path: \\totaldac-nas\Suggs Music, username: Suggs, password 9 chars
08/15 19:52:41 Debug: [roon/cifs] mounting \\totaldac-nas\Suggs Music
08/15 19:52:41 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:41 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:41 Debug: [roon/cifs] cleaning mount points: /roon/sys/storage/smbmounts/RoonStorage_*
08/15 19:52:41 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1
08/15 19:52:41 Debug: [roon/cifs] returned 32: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:41 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1 failed: (32): mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:41 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0
08/15 19:52:41 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:41 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:41 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:41 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:41 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:41 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:41 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/15 19:52:41 Info: [broker/filebrowser/volumeshare] Volume's CIFSMount's availability changed: False
08/15 19:52:41 Debug: [broker/filebrowser/drive] availability on drive's volume changed: False: VolumeShare[networkpath:\\totaldac-nas\Suggs Music,mountdir:<null>]
08/15 19:52:41 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \\totaldac-nas, Suggs Music : \ (it was False)
08/15 19:52:42 Info: [stats] 27204mb Virtual, 2076mb Physical, 576mb Managed, 284 Handles, 73 Threads
08/15 19:52:46 Debug: [roon/cifs] tryremount, path: \\totaldac-nas\Suggs Music, username: Suggs, password 9 chars
08/15 19:52:46 Debug: [roon/cifs] mounting \\totaldac-nas\Suggs Music
08/15 19:52:46 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:46 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:46 Debug: [roon/cifs] cleaning mount points: /roon/sys/storage/smbmounts/RoonStorage_*
08/15 19:52:46 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1
08/15 19:52:46 Debug: [roon/cifs] returned 32: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:46 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1 failed: (32): mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:46 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0
08/15 19:52:46 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:46 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:46 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:46 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:46 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:46 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:46 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/15 19:52:46 Info: [broker/filebrowser/volumeshare] Volume's CIFSMount's availability changed: False
08/15 19:52:46 Debug: [broker/filebrowser/drive] availability on drive's volume changed: False: VolumeShare[networkpath:\\totaldac-nas\Suggs Music,mountdir:<null>]
08/15 19:52:46 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \\totaldac-nas, Suggs Music : \ (it was False)
08/15 19:52:51 Debug: [roon/cifs] tryremount, path: \\totaldac-nas\Suggs Music, username: Suggs, password 9 chars
08/15 19:52:51 Debug: [roon/cifs] mounting \\totaldac-nas\Suggs Music
08/15 19:52:51 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:51 Debug: [roon/cifs] alreadymounted? //totaldac-nas/Suggs Music => false
08/15 19:52:51 Debug: [roon/cifs] cleaning mount points: /roon/sys/storage/smbmounts/RoonStorage_*
08/15 19:52:51 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1
08/15 19:52:51 Debug: [roon/cifs] returned 32: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:51 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.1 failed: (32): mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:51 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0
08/15 19:52:51 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:51 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=2.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:51 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0
08/15 19:52:51 Debug: [roon/cifs] returned 32: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:51 Debug: [roon/cifs] PASSWD="******" /sbin/mount.cifs "//totaldac-nas/Suggs Music" "/roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a" -o guest,nounix,iocharset=utf8,user="Suggs",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
08/15 19:52:51 Debug: [roon/cifs] Mount deleting: /roon/sys/storage/smbmounts/RoonStorage_f6e3de500ea91fd1d00c54cb5feff66ecc672e5a
08/15 19:52:51 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied

Thanks Les. You can see how many attempts to rectify from the log ins.

I have tried your suggestion to re-add the NAS but then get the message “this folder has already been added”. What can I try next?

Sorry, that should have been Wes not Les!

I have found something which may be of help…the default network interface gateway is shown on the NAS is 192.168.1.1 (LAN 1) but the server static IP address is shown as 192.168.1.20 could that be the problem? I’m not very good with pc stuff so this could be complete nonsense

Those addresses are fine.

Oh, that’s good. Thanks

@Derek_Suggate,

Can you try removing the NAS from Roon and re-adding it?

It may be the resolution because it should force you to re-authenticate.

Thanks,
Wes

Hi Wes

Thanks, I tried that and it hasn’t made any difference unfortunately. I’ve now sent the DAC back to be checked over in case that’s where the problem is. I’ll repost after the manufacturer has taken a look

1 Like

Found out the cause of the problem, turned out one of the Sonore optical converters had failed so signals not reaching the DAC. Only problem now is that they are no longer available so need an alternative solution. Any suggestions on the best way to get best sound quality, audiophile switch, alternative optical converters or other?

Thanks for the help from everyone by the way