· Other
Error message: Track could not be matched to Tidal
Linksys mesh, Asus router
These tracks and albums are available at Tidal. I have not been successful at transferring them to a Tidal playlist although I’m experiencing no difficulty with Qobuz.
Hi @Singleton,
Thank you for the report. In logs at the timestamp, we can see ARC registering severe thermal pressure from iOS - a few authentication requests that were happening in the background between RoonServer and ARC subsequently fail, kicking the phone into a “maybe server not available” condition. Around the same time, the match request via the Tidal API failed with a timeout.
We’ll certainly investigate why ARC didn’t display the more appropriate “Poor Connection” issue, because the app and iOS appear to recover almost immediately. At that point, the authorizations start to go through, but the track still doesn’t play.
Did this track eventually play?
For followup:
Were you on a home Wifi connection or a WiFi connection outside your home network when this occurred?
Has this occurred since with other Tidal content? What about after restarting RoonServer or logging out/in of Tidal in Settings → Services?
Thank you!
Actually all tracks played with zero difficulty as I recall. ARC has been very stable for me particularly at home.
Home
I had not considered a restart of RoonServer yesterday or logging out/in of Tidal as well. I will make the attempt now as I am currently remote and I see that the same problem presents itself. That’s some impressive diagnostics as well as support.
@connor ,
Unfortunately the problem still exists. I’m currently remote although I’ve rebooted RoonServer via Zerotier and logged out of and back into Tidal. No change for now.
Hey @Singleton,
Thanks for the follow-up and for your patience! We’re seeing repeated rejections from both Tidal and Qobuz’s API, likely resulting in the failures you’re seeing.
Have you made any recent changes to your Tidal account? Have you recently logged out and refreshed your sync with Tidal through Roon? How is your server connected to your local network?
No worries at all @benjamin ,
I have a work around and I was more concerned with bringing the issue to your attention. You just reminded me of the issue and I’ve looked at it more closely and I may have some clues.
Maybe I’m in error and don’t understand how Roon should properly work in this fashion. Here’s what’s going on:
Qobuz is my default service but if I attempt to save an album or track to Tidal while listening to a Roon library Qobuz track the previous error occurs.
If I add the same album/track from Tidal making it a part of my Roon library and I attempt the same excercise of adding it to a Tidal playlist my experiment will fail that is if I do so while saving from a “Qobuz” library element.
I have to open the newly downloaded album/track Tidal then save to a Tidal playlists to succeed.
No recent account changes. My Roon server is connected directly to my router.
I do have a second Roon account which I use for flexibility/mobility so I do perform syncs frequently. Speaking of mobility. I use Roon/ARC every where.
I’ve been amazed that I’ve been able to use Roon ARC during domestic flights. Using Roon/Tailscale I once even controlled my home endpoints and briefly had a local end point with my headphones during a flight. Nice work.
Failure following adding Tidal album
Success following saving “from” newly added Tidal album
Hi @Singleton,
I think the playlist behavior that you describe is expected. I think this will be easiest to explain with an example. Let’s say you wanted to turn your top 100 tracks in Roon into a playlist. Let’s also say that 85% of the tracks are from Qobuz and the rest are from Tidal. The Qobuz tracks will get added to a Qobuz playlist just fine. For the remaining 15% an equivalent will need to be found in Qobuz. Any tracks with no Qobuz equivalent will be shown to the user.
If I missed the mark on what you were asking please let me know but that was how I interpreted your question.
Hi @Daniel ,
Thanks for responding. The only issue is that I probably run a 90% Qobuz ratio over Tidal. So basically what I’m trying to say is all if not most of these albums or tracks are already in my library (Qobuz). So wheras performing playlist saves to the Qobuz directory hasn’t resulted in these errors saving to my Tidal directory does result in the errors. I don’t have or didn’t have most of these tracks/albums or any saved under Tidal.
I was just bewildered because the error states that the track can not be matched to Tidal when each of the albums/track identical equivalents are found on Tidal. I don’t want to waste supports time with this small detail. Maybe it’s just that I still don’t understand and I can’t recall for certain as it was a while since I tried but as I recall if I tried this experiment in reverse saving to a Qobuz directory doesn’t produce such an error. It works as I would have thought it would. Meaning if I were to save to any playlist to the Qobuz directory Roon appears to locate corresponding Qobuz/Tidal tracks/albums and the error wasn’t reproduced.
Again, we can shelf this or return to this at some point later or not at all. I guess no one else has experienced this issue or perhaps suffers from my lack of understanding. Once again, I really appreciate the support Daniel.
Hi @Singleton,
If you can share the playlists with us we can try to reproduce this ourselves. If we are able to reproduce it we could perform and investigation.
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