I tried to start a track from the beginning and it froze. Roon was saying the track was playing but it wasn't. I'm connected to 4 Sonos speakers and they're all frozen. I've tried unistalling and re-installing Roon. I've lost all content now but it's still sayinghte track is playing.
Describe your network setup
Virgin router. Sonos speakers. Track was from Qobuz.
I activated diagnostics for your account and I see that you are still using an older Roon install since they contain logs from last month. If you want to perform a full reinstall of Roon, you can use the below instructions:
Let’s try a fresh database and see if your issues persist:
Find the folder that says “Roon Server” and “Roon”
Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Verify if the issue persists on a fresh database before restoring the backup
Here is the process outlined from a Windows machine:
If you’d like a more surgical approach, you might be able to resolve this issue by exiting Roon and moving your _endpoint files from your Database Location/RoonServer/Registry/Core folder and then into another folder.
There is a problem with Sonos Era speakers, Roon stopped working with those last October and support is unable to fix the problem. It looks like you aren’t using Era speakers, but is that one of the newer speakers? It looks to be the exact same issue as my Era speakers (and multiple others have reported).
Thanks for your interest / ideas. I don’t think I’m using Era speakers. Eg I was using a Playbar when the problem happened.
I’ve fixed the problem by closing down Roon server and re-opening it. I fed that back via the email I received expecting that would update this thread. Sounds silly of me now. I guess I’m still learning.
Thank you for your post. Please let us know if the issue returns in the next several days and we’ll keep this thread open.
Diagnostics indicate that one of the Sonos speakers had a position timer out of place relative to the group. Are you using a mixed WiFi and ethernet setup for these Sonos devices? We need to determine if SonosNet is active alongside Roon’s network protocols.
Hi Connor,
Thanks for the care and attention. I wasn’t aware of any problem.
Can you clarify what positioning timing means and also which speaker is out of alignment? I’m using a mesh extender in my wifi network and this may be causing the issue.
That speaker is next to the router. So the mesh extender won’t be coming into play.
My living room speaker has a position timer out of place. Can you clarify what that means? The speaker is a playbar and was the speaker I was using when roon froze. Are these things connected? Would re-booting the playbar help?
It certainly could - give that a try and let us know if you run into the same issue.
Yes absolutely - Roon is experiencing intermittent issues updating the playback position on the Sonos endpoint. The message “position timer, playbar dropout” means that the mechanism responsible for updating the playbar (the UI element showing the current playback position) encountered brief dropouts.
This can be due to transient network latency or minor delays in communication between Roon and the Sonos device. If the audio itself is playing without audible gaps, this is likely just a UI update glitch and not a critical playback issue.
Do you experience dropouts or gaps in playback when you see this issue? If so, feel free to share a fresh track name the next time you experience it. Thank you
Hi @Michael_Horgan,
That is great! If you would like to look into the other dropouts you mentioned let us know which speakers are having the problem and a timestamp. Otherwise you can mark this thread as solved.
