Roon Core Machine
Mac mini server mid 2011 on latest OSX (10.13.6 high Sierra) . 2gHz Intel core i7, 8GB 1067 MHz ddr3.
Networking Gear & Setup Details
Ubiquiti Dream machine router and gateway. Direct Cat 8 cable connection to both roon endpoints. The router/gateway connects via cat 8 cable to 4G modem (download and upload speed typically 40Mbps).
Local music files stored here in a RAID array: Synology RS812 server cat 8 cable connection to router/gateway.
Connected Audio Devices
2 separate end points connected using direct cat 8 cable to router
- PS Audio Directstream DAC with Bridge 2 (lounge room)
- PS Audio Directstream DAC with Bridge 2 (study/den) (2nd unit)
Number of Tracks in Library
33112 tracks on 2502 albums. Mostly tidal albums
Description of Issue
Dear Team
For months everything was fine until approx 6 months ago when roon radio is engaged or if playing a playlist that includes tidal music. Intermittently but invariably i get the error that the “track not currently available on tidal” followed by “too many failures stopping playback”. It only happens once roon radio is controlling the music or if i play a playlist that either originated from tidal (one of their playlists) or one i have created containing music from the tidal library. The error is intermittent and seems random however it has only started in the last 6 months or so. If i go back to play the song that was “not available” it plays fine. Sometimes i might get an hour of interrupted roon radio, other times just a song or 2 before the errors present. The error presents on both endpoints and I have disengaged any type of backup etc on the core. Interestingly, i can play a whole tidal album with no issue. However, at the end of the album and roon radio engages, it is just a matter of time before the errors start.
After review of the forum i have already attempted the following:
-cleared the roon cache on the core and controllers and restarted (numerous times)
-checked there are no updates pending on any of the devices (core, end points or controllers)
-my tidal account is paid and uptodate (or else i would have access to anything)
What should i try next?
thanks in advance
Teo
