Track not available on tidal, too many errors on roon radio playing tidal tracks

[Teo_Franic]

Roon Core Machine
Mac mini server mid 2011 on latest OSX (10.13.6 high Sierra) . 2gHz Intel core i7, 8GB 1067 MHz ddr3.

Networking Gear & Setup Details
Ubiquiti Dream machine router and gateway. Direct Cat 8 cable connection to both roon endpoints. The router/gateway connects via cat 8 cable to 4G modem (download and upload speed typically 40Mbps).
Local music files stored here in a RAID array: Synology RS812 server cat 8 cable connection to router/gateway.

Connected Audio Devices
2 separate end points connected using direct cat 8 cable to router

1. PS Audio Directstream DAC with Bridge 2 (lounge room)
2. PS Audio Directstream DAC with Bridge 2 (study/den) (2nd unit)

Number of Tracks in Library
33112 tracks on 2502 albums. Mostly tidal albums

Description of Issue
Dear Team
For months everything was fine until approx 6 months ago when roon radio is engaged or if playing a playlist that includes tidal music. Intermittently but invariably i get the error that the “track not currently available on tidal” followed by “too many failures stopping playback”. It only happens once roon radio is controlling the music or if i play a playlist that either originated from tidal (one of their playlists) or one i have created containing music from the tidal library. The error is intermittent and seems random however it has only started in the last 6 months or so. If i go back to play the song that was “not available” it plays fine. Sometimes i might get an hour of interrupted roon radio, other times just a song or 2 before the errors present. The error presents on both endpoints and I have disengaged any type of backup etc on the core. Interestingly, i can play a whole tidal album with no issue. However, at the end of the album and roon radio engages, it is just a matter of time before the errors start.

After review of the forum i have already attempted the following:
-cleared the roon cache on the core and controllers and restarted (numerous times)
-checked there are no updates pending on any of the devices (core, end points or controllers)
-my tidal account is paid and uptodate (or else i would have access to anything)

What should i try next?
thanks in advance
Teo

[Teo_Franic]

Hi
Can i please have follow up on this issue? thanks Teo

[ashley]

Hey @Teo_Franic we’re sorry that it took us a while to respond, it certainly was not our intention! We appreciate you going through the troubleshooting steps that were lined out in your post.

I’d be happy to continue the conversation if you’re still experiencing this issue. We have another step for you to try.

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

Thanks!