Tracks are being played as highlights instead of full (ref#7OXGGE)

Support
1

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Tracks are being played as highlights, not in full

Describe your network setup

wifi

2

Are these tracks from streaming services? I suppose so.

Do they play for 30 seconds?

If so, ensure that you are correctly logged into your streaming service account in Roon > Settings > Services. Note that free trial accounts from the streaming service don’t work, you need a paid account.

3

Hi @george4aaa,

You’re most likely logged out of streaming services or attempting to play content that is not authorized for your subscription tier.

Please see the response above.