What kind of performance/speed issue are you experiencing?
· Tracks take a long time to play
Please try to reboot your Roon Server
· Yes, rebooting helps, but the issue returns after some time
Please try to reboot your networking gear (Router/Switches/etc.)
· No, the issue is still the same even after a reboot
Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?
· No, the issue is still the same
Does the issue happen on multiple Roon Remotes (controllers) or just one?
· Issue happens on multiple remotes
Router Domain Name System (DNS) change
· I don't know how to do this
What is the operating system of your Roon Server host machine?
· Roon Optimized Core Kit (ROCK)
Timestamp of issue occurrences
· Hard to say, but has been intermittent in recent weeks and failed twice today
There’s no option for answering the question of rebooting the router if that is not convenient (I’m working and so are others at home). So my answer above is not accurate - this has not been done.
I have restarted the Roon Optimized Core Kit via the browser. This did make it work for an hour or so but then back to this issue of pausing and scanning trying to play the next track (changing tracks makes no difference).
I’ve rebooted again using this method and it is taking a long time to start (I’ve written most of this reply and still not starting, but the status is up via the browser - up for 8 mins).
In my screenshot I’ve included the different end points to show that the catch-all icon for Roon ready/tested device is showing instead of the manufacturer model icon - I haven’t seen this happen before so thought it worth including.
I’m also using TIDAL for streaming - I was going to test my local library but I’m stuck without any remote on any device.
Thank you for reaching Roon support. Please keep us posted with the results, and in case of any issues, please share the exact timestamp to review the logs.
Thank you @vadim - this has been working smoothly since the hard reset of my NUC.
I’ll keep an eye on things over the next few days as I’ve found this to be rather sluggish on and off for the last few weeks but note other factors have been in play e.g. cloudflare, so wasn’t too concerned but otherwise ground to a halt today. I have made a few soft resets via the local web status page but not a hard reset so am hoping that’s all that was required.
That is great to hear! Sometimes a proper cold boot (hard reset) is exactly what the NUC needs to clear out those persistent hardware or network buffer “cobwebs” that a soft restart through the web interface just can’t reach.
Since everything is running smoothly now, I’m going to go ahead and mark this as resolved on our end. If that sluggishness returns or Cloudflare starts acting up again, just post a reply here or create a new topic, and we will jump back in to review the logs with a specific timestamp.
