Tracks on local NAS show unavailable in Roon

[David_Brittain]

Roon Core Machine

ROCK
Server: Version 1.0 (build 259) production
OS: Version 2.0 (build 1311) production
Connect to storage on Synology NAS. DSM 7.1.1

Networking Gear & Setup Details

Wired Ethernet via Unifi Dreammachine

Connected Audio Devices

PSAudio PerfectWave DAC
iPhone
macOS

Number of Tracks in Library

21588 tracks

Description of Issue

I see tracks on my NAS show as “Unavailable” in Roon. Tidal tracks play with no issue.
I have tried the instructions here to reset the ROCK. And for a short period after resetting, the unavailable tracks are available and play. But after about an hour they become unavailable again.

[David_Brittain]

A perhaps related issue, the client shows this still one day later and it is making no progress…

Also, I can force a re-scan of the drive and that appears to work, so the server has access to the NAS drive. The tracks remain unavailable though.

[Menzies-Old]

Head to Roon settings on your Roon remote device

Head to the library section.

Turn off background audio analysis

Reboot your Roon machine

Head back to settings and turn on background audio analysis, set to throttled or 1 core

Sometimes things get stuck and this has helped me before. YMMV

[David_Brittain]

Before I had a chance to try this things auto-updated and then roon clients would get stuck on the screen that said there was a problem with my database. I tried another reset and restore from backup and that didn’t solve it either, it immediately went to the same screen. I decided to cut my losses, reinstall Rock OS and start again from scratch, so far everything seems to be working properly again.