Tracks stop playing after 2 minutes and cause app to search (ref#HMIQRO)

What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

Tracks play for approx 2 minutes and the app stops and searches

Describe your network setup

Cox modem, Eeros network

It started suddenly, everything was working fine. I rebooted the server. Tracks don’t start automatically but play if I skip to the next track. They stop regularly at the two minute mark.

Hi @Jeffrey_Lowy,
Thanks for reaching out to ask about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

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