Tracks stopping and starting playing on Tidal

[Josh_LYTTELTON]

Core Machine (Operating system/System info/Roon build number)

Core machine is Matebook X pro running Windows 10 pro 1903 Roon version 1.7

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Virgin media Hub 3.0

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

KEF LSX, the two speakers are attached to each other via ethernet cable. The are connected to the network via wifi. I tried connecting them to router via ethernet but it made no difference.

Description Of Issue

For the last few days, since the update, tracks have been stopping and starting on Tidal. There are no problems on most tracks but when the signal path includes authentication and MQA core decoder, the track stops every few seconds. Please find the attached photo.

Thanks,
Josh

[noris]

Hi @Josh_LYTTELTON,

Welcome to the forum!

We are aware of a few reports surrounding this behavior as mentioned in our announcement here:

Issues w Qobuz + TIDAL streaming in Roon 1.7

Hey all – we’re investigating some issues related to Qobuz and TIDAL streaming in Roon 1.7. The most common symptom we’re hearing is that some Roon users (but not all) are experiencing playback skips to the next track in the queue before the track is complete. If you’re experiencing this issue, please open a new thread in the #support category with the following information: What are the specs of your Core machine What endpoints are affected? If you’re on Windows or Mac does this happen with…

We’re working on diagnosing the root cause, but if I could kindly ask you to let me know the information from that thread, it would be much appreciated. You included some of the information and I have copied the remaining ones below.

If you’re on Windows or Mac does this happen with the system output?

• What is the speed of your internet connection?
• What exactly happens when playback fails? Does Roon fail to complete the song? Does the next song always work?
• Does logging in and out of Qobuz/TIDAL have any effect?

[Josh_LYTTELTON]

Hi,

Thanks. I don’t experience skipping. The track just stops playing. I have updated to build 505 but this has made no difference. Is there anything you could suggest?

Thanks

[noris]

Hi @Josh_LYTTELTON,

Can you confirm that this behavior only occurs on your KEFs? Does “System Output” play as expected with the same problematic tracks? How is the Core connected to the network, is it on WiFi or Ethernet?

[Josh_LYTTELTON]

I have no problems playing through system output, it seems to only be with the KEFs. The core is connected by wifi - my laptop doesn’t have an ethernet port. I didn’t have any problems running off wifi until a few days ago though, so I’m not convinced it’s an issue with my connection.

[noris]

Hi @Josh_LYTTELTON,

I have no problems playing through system output, it seems to only be with the KEFs

Thanks for confirming this.

The core is connected by wifi - my laptop doesn’t have an ethernet port

You could try a USB -> Ethernet adapter to see if it will help. One other though here, have you tried factory resetting the KEFs?