Transition issue from Roon version 1.8 to 2.0 (ref#K7J90G)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· I want to report a metadata issue

Describe the issue

I can't make the transition between version 1.8 to version 2.

Describe your network setup

Network is Vidéotron, router and modem is Helix. Seep is 500mbit/s.

2

Hey @Jacques_Belanger,

Thanks for writing in! What step are you getting stuck on specifically?

For your Nucleus, follow the below directions (make sure to close out of all Roon instances before doing so):

  1. Download the following file: roon-production.bin to a computer (Mac orPC) (do not modify the name, extension, or content of this file).

  2. Navigate to the /Data/Reinstall directory on your Nucleus.

  3. Copy the roon-production.bin file that you downloaded into the Reinstall directory.

  4. Visit the RoonOS webUI page and click on the “Reinstall” button.
    Let me know if this helps!

Here is additional information on the process for other devices as well:

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