Hi R1200CL
Its problematic when a problem is occurring between several different products. Just so I understand, when you play Roon straight to the Sonore using Roon’s RAAT protocol you have no issues. However, if you add HQPlayer and streaming to the Sonore using HQPlayer’s NAA protocol into the mix, that causes an issue because NAA is not maintaining the connection with the Sonore, and the lost connection information is transmitted back to Roon and thus Roon’s error message to you.
The issue is really most likely between HQPlayer and the Sonore’s NAA software. In the other thread, Mishka pretty much indicated as much, and went on to say that he couldn’t say more based on the HQPlayer logs, as he suggested the error was occurring on the NAA side of things; aka the Sonore.
When you use HQPlayer with Roon, after Roon sends the file to HQP, that is it, it is out of the playback chain. Once HQPlayer gets the stream from Roon it processes and send it out ITS network protocol NAA to the Sonore.
So what can you try. I would start by isolating out the Sonore from the chain temporarily for testing by substituting another NAA endpoint instead of the Sonore. That could be a NUC or one of the Raspberry Pi/Beagle microcomputers with the NAA software installed. If it has an issue with that, then perhaps you can get the logs from the machine to investigate further. If it doesn’t, then you know who to talk to.