Thanks for reaching out, @John_Christopher, and apologies for the difficulties here.
So we can better assist you, may I ask that you please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Please also verify the following:
- Can you verify that all drivers and firmware are up to date?
- Does the same behavior occur if you’re playing to different endpoints?
- How frequently would you say you see this?
- When the device is in this state are you able to play to it from other apps?
Thanks,
Dylan