Trial code issue

Roon Core Machine

Networking Gear & Setup Details

Google wifi windows 10 matrix element m

Connected Audio Devices

Library Size

Description of Issue

I initially put my trial code into my phone not realizing I need to set up a core so now when I use my trial code on my laptop it tells me it’s used already

Tagging @accounts for this.

Dont understand the answer

I tagged accounts, so that they will get in touch with you to help on this problem.

Roon requires a trial code, now? Didn’t when I trialed it, many years ago.

Thank you yes I bought a matrix element m and it came with a 60 day trial. Niceee!!

Hey @bill_resvanis1,

It’s so great to see that you’d like to actually use the extended Roon free trial to explore your options with the new device you purchased. Congrats!

No matter the device you’ve used to redeem the code, it should be redeemed on your account. You have successfully done so :white_check_mark:

All that’s left to do is to log in with your account on your Core and start using the 60 days :nerd_face:

Please, make sure to let us know if you run into any issues :nerd_face:

Thank you for fast response! But when I go to log it tells me I don’t have a subscription. Yikes!!!

Good morning! Thanks for your help!! I was able to work it out!