· Trigon Exxceed front display stuck on logo after update to Roon 2.67 (Build 1661)
Hello,
I am running Roon Server 2.67 (Build 1661) directly on a Trigon Exxceed Audio Server.
After updating to Build 1661, the front display of the Trigon no longer shows album artwork and track information. The display remains stuck on the Trigon Exxceed logo screen.
What works correctly:
Audio playback works normally. Album artwork is displayed correctly in Roon Remote. The Trigon Exxceed playback zone works normally. The display is enabled in Settings > Displays. The display appears correctly as "Trigon Exxceed". Power cycling the Exxceed did not solve the issue.
Additional troubleshooting:
Opening http://192.168.1.203:9330/display/index.html automatically redirects to index2.html. index2.html correctly displays album artwork, artist background image, track information and progress bar in a PC browser. This confirms that Roon is generating the display content correctly. The issue seems limited to the integrated front-panel display/browser of the Trigon Exxceed.
Question: Has anything changed in recent Roon releases (2.67 / Build 1661) regarding Web Display rendering or browser compatibility that could affect older embedded display devices such as the Trigon Exxceed?
I can provide screenshots of:
The Trigon front display stuck on the logo. The working index2.html display page in a browser. Roon Settings > Displays showing the display enabled.
Thank you.
Tell us about your home network
· Router: Internet Box (Swisscom) Network: Gigabit Ethernet LAN Roon Server running directly on Trigon Exxceed (192.168.1.203) Roon Remote running on Windows PC and Android tablet No VPN in use No Wi-Fi extenders involved in the audio path All devices are on the same subnet (192.168.1.x) Audio playback, Roon Remote communication and Web Display access are working correctly. The issue only affects the integrated front display of the Trigon Exxceed.
mjw
(You want nice, supportive? Call a damn helpline.)
2
Have you previously been running Roon 2.65 or 2.66?
I ask because 2.65 introduced major changes and a requirement for glibc 2.27 and OpenSSL 1.1.1 or later.
The display was working normally for years until the end of last week. I was regularly seeing album artwork and track information on the Trigon front panel.
The issue only appeared after the recent update to Roon 2.67 Build 1661.
Audio playback, Roon Remote, and the Web Display page (index2.html) continue to work normally.
mjw
(You want nice, supportive? Call a damn helpline.)
4
I can only assume from your response that you haven’t knowingly updated to 2.65 recently. Can you share a screenshot of your update settings for the Triton by visiting Roon Settings → About, and adjacent to the Triton, click on the gear icon.
However, it looks like the Triton OS may need an update, and I recommend that you reach out to them, share this Release Note, and ask them if they continue to support Roon’s minimum requirements.
Thank you for the screenshots. This is very helpful.
Looking at your setup, the Roon Server is running on Linux 4.15.0 which is an older kernel. The display content itself is clearly working correctly — as you confirmed, index2.html renders properly in a PC browser. This points to a compatibility issue between the new web display code introduced in recent Roon builds and the embedded browser running inside the Trigon Exxceed’s front panel display.
Roon’s web display was updated as part of the .NET 10 migration in build 2.65, and the new index2.html may use web standards or JavaScript features that the Trigon’s internal browser engine doesn’t support.
We would recommend reaching out to Trigon directly and sharing the following:
The issue started after updating to Roon 2.67 (build 1661)
The web display at index2.html works correctly in modern browsers but not on the Exxceed’s front panel
Ask whether a firmware update is available for the front panel display, or whether they are aware of a browser compatibility issue with recent Roon web display changes
Thank you for the update! Please do keep us posted on what Trigon says — if they identify a fix or workaround, it would be very helpful to share here for other Exxceed users who may encounter the same issue.
Just checking in on this, and wanted to see if Trigon has shared anything new about the Exxceed issue. If they have identified a fix or workaround, could you let us know what they found so we can keep that detail with the thread for other users who may run into the same problem? Should the issue require more time to investigate on their end and the thread closes, you can always submit a reopen request when there is new information to share. Thanks.
I have returned the Trigon Exxceed unit to Trigon in Germany for further investigation and repair. As far as I understand, only Trigon is authorized to access and modify the software and firmware running on the device.
At this stage, I am waiting for their analysis and feedback. As soon as I receive any information regarding the root cause, a fix, or a workaround, I will update this thread so that it may help other users facing the same issue.
Thank you again for your support and assistance throughout the troubleshooting process.
Thank you for the update - returning the unit to Trigon for analysis sounds like the right path forward. Please do let us know what they find, as it would be very valuable for other Exxceed users who may run into the same issue.
We’ll keep the thread open for when you hear back.
Just checking in on this. Were you able to send the unit back to Trigon for their analysis, and have they shared anything with you yet? Please reply with any updates when you have them, thanks.
We have not heard back from you, so we will go ahead and close this thread due to inactivity. If you need further assistance, please submit a reopen support request via the technical support help form link and specify that the issue be reopened. Thank you.
Here is the latest update.
I sent my Trigon Exxceed back to Trigon in Germany for inspection.
They have resolved the front display issue, and the display is now working correctly again.
According to Trigon, they found an issue with the unit’s internal software/storage configuration. They informed me that they may reinstall the operating system to restore the unit to a factory-like software state.
This is an issue on the Trigon side, not related to Roon itself.
Thank you to the Roon team for your help and for pointing me in the right direction.
Your troubleshooting was very helpful.
