Trouble connecting arc from my Verizon cr1000a modem through my orbi 6 satellite system

Support ARC: Port Forwarding Help
1

Can someone understand the response I got when trying to connect to arc.
{“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“173.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“server_ip”:“10.0.0.1”,“found_natpmp”:true},
“upnp_autoconfig”: {“status”:“NotFound”}
}
Any help would be greatly appreciated…

2

Hi @Bruce_K_McCullough

Could you please answer below questions?

Who is your internet service provider?

Please list the make and model of your modem and router?

Do you have any additional network hardware, like additional routers or managed switches?

Does your network have any VPNs, proxy servers, or enterprise-grade security?

What machine are you using as a Roon Core, and how is it connected to the internet?

Kind regards,

Maarten.

3

Who is your internet service provider? Verizon

Please list the make and model of your modem and router? Verizon CR1000A

Do you have any additional network hardware, like additional routers or managed switches? Downstream of Verizon Modem/Router I have a Netgear Orbi Router RBR850 with (3) RBS850 Satellites

Does your network have any VPNs, proxy servers, or enterprise-grade security? Not that I know of

What machine are you using as a Roon Core, and how is it connected to the internet? I have a nucleus that is connected to internet using an ethernet connection.

4

any help with my configuration? this is what the message stated:{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“173.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“10.0.0.1”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“><s:Body><s:Fault>s:ClientUPnPError<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">501ActionFailed</s:Fault></s:Body></s:Envelope>”}
}

5

Hi Bruce,

Not official support just a fellow user

The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

  • Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
  • Try to manually open the port in your router’s port forwarding configuration
  • Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
  • Check for any VPNs or Firewalls that might be interfering
  • Check if your modem is in Bridge mode
7

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