Trouble connecting iPhone/iPad remotes to Roon on iMac

Roon Core Machine

macOS Monterey 12.5
iMac Retina 5K 27 inch
3.7 GHz 6-Core intel Core i5
16 GB memory

Networking Gear & Setup Details

XFSETUP-9D88 Comcast router

Connected Audio Devices

Hard wired connection to Simaudio MOON 680D

Number of Tracks in Library

27000 tracks

Description of Issue

I’m cannot get either remote to consistently connect to Roon core. I have deleted and reloaded the app many times. I have closed down both the computer and Roon frequently trying to establish a stable connection. I’m running latest version of Roon on iMac, build 1021. The app almost always tries to connect to build 952. If the app does connect to build 1021, it will lose connection when either iPad or iPhone goes to sleep and then reawakens. I can control Roon to my listening room thru the computer but not very helpful when I’m downstairs listening to the system. The iMac is in an upstairs office.
Any help is appreciated

Joe, can you provide more information on what you mean by “the app almost always tries to connect to Build 952”? Which “app” are you referring to, the Core or the Remotes on the iOS devices? If you have a single Core running, and it’s on the iMac and it’s B1021, B952 should not be seen anywhere on your network.

Are the iOS devices updated to Build 1021?

When I download the app from the App store for the iPad or iPhone, it states the following:
Joe’s iMac-2
Version 1.8 (build 952) stable
a green dot with ready follows with the connect button
When I press the connect button I am taken to the roon login or signup screen
When I log in it says there was an issue loading the library
My iMac is running Roon 1.8 build 1021
When the apps do connect to this build, all runs smooth until they sleep and then upon awakening build 952 becomes the build they try to connect to and i get the previous message.
I am running a single core on the Mac. Where specifically should I look for B952 on the network?
Need any more info from me? Thanks for responding so quickly

Joe, I’m confused about the Linux reference, where is that information found? If you go to the Apple iOS App Store, B1021 is showing as the only option for iPhones and iPads. Have you updated your iOS devices to B1021?

You may have have an additional legacy B952 Core running on your iMac. I notice you have a Mac named “Joe’s iMac-2”. Do you have two iMacs, and did one of these have a Core on it at one time, other than the iMac you are running now as the Core with B1021?

Hi @BagelJoe,

Thank you for your patience and I’m sorry to hear that you were experiencing an updating issue for so long. I know it’s frustrating to have an issue linger that is preventing you from using Roon.

A quick glance at your Admin details shows that your iMac Core and two separate iOS devices are successfully updated to Build 1021. Are you experiencing any connectivity issues since your last post?

As @Robert_F suggested, it’s possible that a previous instance of Roon was interfering with setup. There are dozens of repeated instances of an iPad 10 registered with various IP addresses for each build back to B952.

Let’s try refreshing the Roon database, just to create more stable conditions. Please follow these steps on your Core even if you’re no longer experiencing problems:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

We’ll be standing by for your response.

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