Trouble loading library error with Roon on Nucleus (ref#SET55T)

Affected Product

Roon

Description of Issue

Trouble loading library error

Roon Core Platform

Nucleus

Roon Core Specifications

Nucleus ~3 years old

Connected Audio Devices

Blue sound Wi-Fi devices, arcam hard connection hdmi

Home Network Details

Network is not the issue

Hello @Pamela_Patterson and welcome to the forum.

Please give the following guide a try:

Hi @Pamela_Patterson,

Ben with the support team here, thanks for writing in!

I’d love to get a status update form you to see where you’re at. If you’re still having issues with your library, can you provide more information around where your local library resides, and how its connected to your core?

With that, I’m not able to connect to your Nucleus to revive a fresh core diagnostic. Please use the directions found here and send over a set of logs to our File Uploader?

Thanks!

This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.