Trouble transferring files to Nucleus One SSD and Roon ARC connection issue (ref#OW7FN1)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Don’t know how to transfer files from external hard drive to SSD installed on my Nucleus One and Roon Arc is not connecting.

Tell us about your home network

· Connected by Ethernet toATT router

2

Hello @vossval

Thank you for reaching Roon support.

Here are a few knowledge base articles that may help you find the appropriate directions.

3

Hi @vossval,

Can you please share the following screenshots from Roon?

  1. A screenshot of your Settings → Storage page (if you’re still having issues moving the library to the SSD/internal storage).

  2. A screenshot of the diagnostic error in Settings → ARC.

We’ll proceed from there. Thanks!