What best describes your playback issue?
· Music doesn't start when I press "Play"
What type of Zone is affected by this problem?
· *Directly-connected Zones* are affected.
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has *no problem*, it's only my other Zone.
How is the affected Zone connected to your RoonServer machine?
· Cable (USB, HDMI, SPDIF, etc.)
Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· Connected directly to my RoonServer machine
Does the device show up at all in Roon Settings -> Audio?
· No, it does not show up there
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· Klipsch KD-400, Bluetooth
Describe the issue
I purchased a pair of Klipsch KD-400 speakers to use on my desk, replacing the larger and more powerful Klipsch R-50PMs. I used to connect the 50s via USB and sometimes Bluetooth. Both setups worked fine.
However, the KD-400 (I appreciate these have been discontinued by Klipsch) can only connect to my Roon MacBook Pro either via Bluetooth or RCA.
The options I have are to enable System Output, Speaker Audio Recorder (virtual) and Klispch USB (the RCA cable connects to the Mac via USB-C). With the Bluetooth setup properly in place, the System Output picks up the connection, plays but the signal path produces only High Quality not lossless or Expanded. The final step in the path is the OS Mixer. Again, it appears that the System Output is using Bluetooth as its output device.
If I enable Speaker Audio Recorder, the name Klipsch is displayed, plays but without sound. The signal path here produces an Expanded output.
The settings in the Mac are correct. Sound settings show the KD-400 connected as the output device, but again, no sound is reproduced.
The settings are correct because I tested them with Tidal. The output device in Tidal is KD-400 and music is reproduced at the Max quality.
The firewall is not interfering with Roon.
Describe your network setup
I connect to the internet via wi-fi, through a Linksys Velop 4500.
