Trouble with my microRendu

[Daniel_Farrell]

**hardware

Nucleus-microRendu-Schiit Bifrost DAC-Marantz AV8801

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Internet–>ASUS RT AC88U with an ASUS AC1750 in a mesh configuration. The microRendu and Nucleus are hard wired to the ASUS AC1750 via Ethernet cable.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

The microRendu is connected to the DAC by USB. The Schiit Bifrost is connected to the Marantz by RCA cables

Description Of Issue

I have been using Roon for several years. I added Nucleus as the core several months ago (great improvement in stability and reliability!), but I’ve made no other hardware changes recently. Since I downloaded the 1.7 software to my iPad, the app has lost touch with my microRendu and so cannot play music through my system via that route. I have rebooted everything (iPad, Nucleus, ASUS routers, microRendu (and restarted Roon on it). My router app and Network Analyzer App both see the microRendu as being on the network, but the Roon app on my iPad does not. I can go to the sonicorbiter.com website to get to the microRendu, which I can reboot and restart Roon Ready software (v 1.1.33) – this all works as expected. However, when I run the Roon Ready Diagnostic, the system hangs and eventually gives the error message “Error 500 Service unavailable. This web service is unavailable.” I suppose the microRendu could be defective, but since it seems to reboot and reinstall Roon Ready as expected, this does not seem likely. However, I can play the new version of the app through my iPad via my OPPO DVD player, but I like the sound through the microRendu/Schiit much better. I see nothing in the forum that makes me think anyone else is struggling with this issue, but some help on the next steps to diagnose the problem would be greatly appreciated.

[noris]

Hi @Daniel_Farrell,

Welcome to the forum!

this all works as expected. However, when I run the Roon Ready Diagnostic, the system hangs and eventually gives the error message “Error 500 Service unavailable. This web service is unavailable.”

A Error 500 Message typically indicates that it is a server-side issue, and not on your end.

I would suggest reaching out to Small Green Computer team via their website (bottom right, “Contact Us” button):

Small Green Computer brings your entire music collection to life

Once you are able to run the Roon Ready diagnostics please let me know and we can continue troubleshooting from this end, thanks!

[wizardofoz (Mr Fix It aka The Wiz)]

Maybe flagging @agillis is appropriate here

[Speed_Racer (Threatened Dinosaur)]

Look here for a possible fix:

ultraRendu "500 Internal Server Error"

Hey all, My ultraRendu went offline in Roon, and I did some troubleshooting to see what the issue was. When I go to manage it, it shows a “500 Internal Server Error.” I’m stumped as to what to do. Any help is appreciated. I can ping the device, and I can see it on the network. But, I cannot manage it and it does not appear in available zones in Roon. Thank you. [12][06]

[agillis (Andrew Gillis)]

For any issues with Rendu players or Small Green Computer servers please go to smallgreencomputer.com and click on “contact us”

[Daniel_Farrell]

After describing the issue to the folks at Small Green Computer, they quickly concluded the problem was with the DAC and the microRendu diagnostics could not complete because the computer could not see the DAC. I proceeded to interact with the folks at Schiit and executed their diagnostic steps (using the digital output from my OPPO as input the the Schiit). It quickly became apparent that the USB input was non-functional while the digital coaxial input was fine. The folks at Schiit repaired the unit and got it back to me quickly and now all is well. Thanks for everybody’s support including the guys at Small Green Computer and Schiit.

[wizardofoz (Mr Fix It aka The Wiz)]

Nothing worse than problems with your Schiit