Trouble with shareable link

Chrislayeruk · November 29, 2018, 9:48pm

The last couple of days I find I cannot share images. @support

Any ideas?

rrwwss52 · November 29, 2018, 10:54pm

I’ve been in the same boat since upgrade 360…been using screeenshots. Figured next major revision it will get worked out. I can save on my imac, but not the ipads.

dylan · November 30, 2018, 12:38am

Hi @Chrislayeruk,

Just to verify, you were trying to use the option to Get Shareable Link from Imgur and you are receiving this error? I just tried myself for a couple different albums and didn’t have any issues.

Is this happening every time, or just sometimes? What kind of remote are you using? Does it occur with all remotes?

Chrislayeruk · November 30, 2018, 7:39am

Yes, I had the issue with using the Get a shareable link thing. Today I just tried a few and it is working ok. Even on one that failed yesterdy. This is on my iPad Pro.
Not certain what happened there.

Chrislayeruk · November 30, 2018, 3:14pm

The trouble is back again, nothing has changed. Seems random to me.

ged_hickman1 · November 30, 2018, 3:58pm

As it’s you Chris… PEBCAK?

Chrislayeruk · November 30, 2018, 4:09pm

That will need translating…

ged_hickman1 · November 30, 2018, 4:17pm

Problem Exists Between Chair And Keyboard ?

Chrislayeruk · November 30, 2018, 4:18pm

Very very likely…

ged_hickman1 · November 30, 2018, 8:27pm

I shouldn’t have tried to be clever. Just happened to me for the first time. Tried on Android phone and iPad. “Failed to share image”

dylan · November 30, 2018, 8:33pm

Hi @Chrislayeruk,

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Thanks!

Sloop_John_B · November 30, 2018, 9:01pm

Same hapening here, on both iPad and windows PC. An EU issue perhaps?

.sjb

Chrislayeruk · November 30, 2018, 11:34pm

I just managed to share an image to my surprise. I will post a time when it fails again.

Sloop_John_B · November 30, 2018, 11:52pm

Yeah, working again for me too!

.sjb

dylan · December 1, 2018, 1:36am

Thanks for the updates guys. The next time you see this definitely let me know, I’ll pass this along to the team as well so they can look into it.

Chrislayeruk · December 5, 2018, 7:48pm

Hi @dylan I just had a fail to share 5/12/2018 Time 1945 UK London British Winter time.

dylan · December 5, 2018, 8:13pm

Thanks, @Chrislayeruk.

I’ve enabled diagnostics on your account so the team can take a look. The next time your Core is active the diagnostics report should upload to us. I’ll let you know once I receive feedback from the team here.

spacecase · December 6, 2018, 2:14am

Hasn’t been working for a few days now.

EDIT: iOS too.

evand · December 7, 2018, 9:57pm

Also failed here

lorin · December 8, 2018, 2:06am

Same here. I liked the old ability to save locally.