Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
USB connection to DAC creative soundblaster X7 limited Edition (white)
DAC is connected to Kinyo 5.1 surround system
Description Of Issue
I am experimenting troubles using the Roon AUDIO on my pc.
Audio is automatically identified as “Sound Blaster X7” in both WASAPI and ASIO modes, besides the “System Output” option.
In using Creative Soundblaster X7 in ASIO mode, sometimes i ear music and sometimes i dont ear the music (after rebooting both Roon and the DAC sometimes it works… but more often dont).
WHEN it works, i can manage to liste my files in stereo mode (i.e. a .dsf extracted from SACD). Nonetheless, if the following file is a surround file (i.e. a .dsf surround file extracted from my SACD) the system freezes. Roon freezes and the player dont start. Also in this cenario, i cannot even reproduce another stereo file (my files or Tidal). Nothing works (even if i change Device Setup to System Output or Sound Blaster WASABI) and i have to reboot both Roon and the DAC for a couple of times until i can ear again sound.
If I start Roon and use Sound Blaster WASAPI mode, sound is stable BUT i dont have configurations in the advanced “device setup” to manage 5.1 Channel Layout (so everything is delivered is downmix to stereo). SO, if i play a .dsf surround file it will downmix to stereo automatically, and so i cannot take advantage of the 5.1 system.
i hope explanation was clear enough, it was difficult to me to cover all details of the problem. Looking forward for your answer.
Can you please reproduce this behavior and note the exact local time + date + track it occurs next on? I would like to enable diagnostics after getting this info to see if your logs by any chance show any other clues.
I tryed again to play a 5.1 surround .dsf (SACD extracted file) in ASIO MODE (with my DAC Creative SOundblaster X7)
Time: 21.08 (Portugal Time)
File was: Breathe (in the Air) from Pink Floyd’s The Dark Side of the moon Album.
FILE WAS PLAYED WELL! WHEN THE SONG WAS FINISHED THE NEXT ONE (ON THE RUN… same album, same format) PLAYER JUST STOPPED AND I COULD NOT PLAY ANY OTHER FILE (NOR .dsf 5.1, nor .dsf 2.0, nor normal .flac). PLAYER JUST DONT START.
I RESET ROON and entered again in ASIO MODE… (time: 21.11)… and i successfully played (ASIO mode) the “On the RUn” file (same pink floyd album) in normal .flac (44h-16b, stereo file). I played other .flac files from different albums in stereo and everything is OK. (time: 21.15).
I tryed again to play a .dsf surround file (Long Distance Runaround, from YES album Fragile). Player dont start.
I tryed to play a .flac stereo file from other Yes album (I see You, from album YES)… player dont work.
I RESET ROON AGAIN (time: 21:17)
Problem is the same… everytime i move from a surround file to a stereo file, ROON just stops and dont play
Hello again, i did again the same test. And everytime i switch from a flac or m4a file to a dsd 5.1 surround file, Roon crash and the player dont start and stay freeze. I then have to reset Roon and my Creative X7 DAC.
Thanks for confirming that you don’t have the issue in Foobar. I spoke to our hardware team regarding your case and since we don’t have this DAC in-house to verify behavior, we suggest reaching out directly to Creative audio to see if they can help. We will also reach out to them from our end, but it always helps to hear from the customer too.