Evening
After a bit of a gap I’m trying to get my Roon up and running. The Roon Core is on a (QNAP) NAS. The client software is on an iOS device. When I open the iOS app i get a message “Choose your Roon Core” and some information showing the NAS device name, network address and Roon build. The word Ready appears and a green dot. There is a button, Connect. When i press Connect I get a Login page, when I Login I see “Welcome back” and then a message “You are already signed in” It goes on to say I have one subscription and I have a choice, get a new subscription or “Go back”. Go back restarts the process above.
Is there a button „Unauthorize“? Clicking that will remove the license from whatever Core it is that Roon thinks it’s running. After this you should have the option to log into the current Core.
@Rory_Flynn The presence of the deauthorise option suggests you are already registered to a Roon Core, did you have a Roon core before you set up the Qnap core?
I would go ahead and deauthorise, it won’t delete anything, just release you from whatever core Roon has you registered to, after deauthorising you should be able to login to your Qnap core.
This will be seen as a new core so you will have to setup storage, audio endpoints, streaming services again unless you have a Roon db backup you are planning on restoring?
My Roon Core is on a QNAP NAS, I always used the iOS app. At some point the app and the core stopped communicating with one another. [I had a security issue and changed some network access]. The core still shows as being up to date and working but is not currently visible to the iOS device.
Thank you for your post and we’re sorry to hear you’ve been having connection issues with your Roon server.
We attempted to pull diagnostics from your Roon server, but the NAS hasn’t been seen by our servers in four days. This is likely due to the same network issue underpinning your iOS connection problems.
Logs should reveal more about what’s wrong and illuminate a next step. Since your server can’t reach us, at your convenience, can you use the directions found here and to manually send over a set of logs to our File Uploader?
Connor, I tried again this morning and found that turning the QNAP firewall off allowed my iOS device to connect immediately. Once I turned the firewall back on the connection stopped. My QNAP is on Restricted Security (after a bad experience). A post in the community suggested adding a rule; Interface - All, Service Port - 55002, Protocol- TCP, but no success so perhaps I need some extra settings?