I received a new Nucleus today and cannot get the software updated with my iPhone to even get past step one. Using the iPhone “Roon remote” app, it gets stuck on “checking for update” for 15 minutes and longer…
I have an old PC that I do not want to run Roon on. This is why I bought the Nucleus. I tried to download your software to my PC in order to access the alternate “web interface,” but I cannot open the software to even get to it.
Can you get to the Nucleus web page? Either typing in the IP address of your Nucleus device if you know it into a browser; or if you can access Roon on your phone go to Settings, then Setup, then configure Roon OS devices - this will come with a pop up page, showing the Nucleus IP address on the network. The IP address shown will be a hyper link, which you can touch to open up the Nucleus web page in a browser on your phone
Can you please try to update the Nucleus firmware via the WebUI? You can use these instructions to access the WebUI and it can also be accessed by placing the IP address in a web browser on your phone as @Evo1668 mentioned. After that, try using the “Reinstall” button in the WebUI. Please let us know if that helps.
Thanks all for trying to help. I do not know how to find the Nucleus IP address to type into my browser. On my iphone, there is now way to go from “settings>setup>configure roon os devices.” I’m obviously not very computer savvy, but I can follow directions. I am not able to get to the webUI in order to try and update my Nucleus firmware.
Ok, we have a few other options of accessing the WebUI. One thing we can try is the hostname, if you open Safari on your iPhone, and type “nucleus” (without quotes) in the address bar it should redirect you to the WebUI. If that does not work, you can try to type “nucleus\” (without quotes).
If that does not work either, then you can use the FING app to locate the Nucleus IP address. The link to FING can be found here (<- clickable link) and if you open the App while connected to the WiFi, a list of IP Addresses should appear from a network scan and you can type that in Safari.
Once you have access to the WebUI, you’ll want to press the “Reinstall” button as noted below, it should look similar on mobile:
Glad to hear it worked out!
I also wanted to mention this – if you need some more Nucleus-specific info after the update has been performed I would suggest taking a look over our Nucleus Documentation and if you want to learn more about Roon in general we have a quite extensive Knowledge Base Guide. Hope this helps but any other questions you may have that are not answered in those guides, feel free to ask here on Community!