Unable to access playback queue in Roon ARC Carplay interface (ref#P3493N)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· CarPlay / Android Auto issue

Describe the issue

I can't seem to find a way to access the queue to resume playback between listening sessions in the Roon ARC Carplay interface. Is there a UI element that I'm not seeing? What I've been needing to do when I get in the car is open Roon ARC on my iPhone to access the queue.

Describe your network setup

Ubiquiti UniFi Network (USG Ultra, US-8-60W PoE Switch, 2x WiFi 6E Access Points)

Hi @tretneo,

Thank you for the report. Do you happen to know the original manufacturer of the CarPlay head unit? If this unit came standard with the vehicle, what is the make/year of the car?

Have you enabled voice control in iOS settings for ARC? Sometimes head units will activate safety features once voice control is enabled that remove visual elements from the head unit display; the intent is to minimize browsing while driving. This behavior may change if you disable voice control or put the car in park - I’m curious if either has an effect for you.

We’ll follow up once we see a response. Thank you for the post!

Hi @connor,

This is in a 2024 F-150 so I guess the manufacturer of the CarPlay head unit is Ford.

I don’t believe I’ve enabled voice control in the iOS settings for ARC. I can say that I don’t use Siri to control ARC if that’s what you mean.

I tried it out while driving and while parked but didn’t see a difference in the ARC CarPlay interface either way. Here are some screenshots. As you can see in the iPhone screenshot, I have a song in the queue. But on the ARC interface I can’t see any way to access or resume/play the queue.


Looks like this may be an issue going back to ARC Early Access back in 2022.

Hey @tretneo,

Thanks for the report! Based on your screenshot below:

What happens if you press the resize arrows in the upper left-hand corner? Does that give you the option to resize the carplay screen?

Are you able to check for any software updates to the vehicle/car play?

Hey @benjamin,

The resize arrows in the upper left-hand corner adjusts how much of the Ford Sync screen area is used by CarPlay. What’s actually displayed within the CarPlay interface is unchanged when tapping that button and there is nothing on the Ford Sync side that can be used to interact with the Roon Arc queue.

I checked and the software is up-to-date.

Thanks!
Rob

Hello @tretneo ,

We’ve escalated your case over to our ARC team for review. We’ll reach out again once they’ve finished their analysis of the logging. Thank you in advance for your patience.

1 Like

Thank you for the update!