Unable to access Qobuz and error loading page (ref#599MHW)

[Marco_S (Marco Senf)]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hey Guys, now I am joining the „Qobuz-Problem-Group“. Since two days Qobuz isn‘t available, I receive this annoying message „error loading page, please check your network connection. I have already deleted the Qobuz credentials and logged in again, but this isn‘t working. I cannot play any song, I always get „a neverending try“. The in Roon available start page can not be reached and stays blank.
Everything I stream from the internal SSD works fine and I have nothing changed the last days.
What now?

Tell us about your home network

· Standard t-mobile router (speedport, Germany), no VPN

[noris]

Hello @Marco_S ,

Thanks for reaching out. Can you please try to clear out your Qobuz cache folder and see if this helps?

• Stop RoonServer from running via the Web UI
• Find and open your Roon database
• Navigate to RoonServer/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

[Marco_S (Marco Senf)]

Hey,
first of all: many thanks for your quick response!

NO, this doesn’t work at all, I tried it twice.
if I got you right, you meant to delete the Qobuz cache folder and NOT everything in the cache folder.
i have done this:

The visible folder for Qobuz is empty. if I delete this folder and start Roon again, the same folder is created (without content), but the problem persists.

Since I am not using Tidal anymore, Qobuz is my main source for music (besides my own downloads). at this moment I am not able to stream anything from Qobuz, so please send an other idea ;-).

Many thanks in advance!
Marco

[Marco_S (Marco Senf)]

…and maybe I should add: this happens on all devices, Mac, iPad, iPhone.
This might not be a „Mac-Problem“.

Hope to hear from you soon, many thanks!

Marco

[Marco_S (Marco Senf)]

Fixed it!

Saw a similar problem in another post and tried it.
Switched from early access to production again and everything works fine again.
I’m happy!

[alex_h (Alex)]

@Marco_S,

Thanks for confirming the solution.

Enjoy the music, and feel free to reach out if you encounter any other issues.

Thanks.

[Yury_Dronov]

Hello, Marco! Can you please describe in more detail what you did, after which everything worked as before