Unable to access ROCK data directory after installation (ref#VWUVNA)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· cannot access the data shared directory on a new installation of rock. I have enabled guest access following the security patch on windows 11 but i now get an unspecified error. I get this error after being prompted for the username and password. when trying from a chromebook it says the specified share could not be found on the network. i can access the server via the web front end without issue. I have tried using \\rock\data and the IP address and get the same result. I was using rock on a proxmox VN but decided to move it to its own dedicated system to speed it up.

Tell us about your home network

· Im on a Sky router. im using a netgear prosafe 5 port switch. i have an extensive wifi system utilising 4 internal and two external extenders. The PC and the Rock are both Lan connections direct from the netgear switch. I am using static IP addresses. I am using fing network analyser and can see the rock server on the network. ports 22, 80, 139 & 445 are listed as open.

Hi @Ian_Larkin,

This might help … if not Roon support will be along to provide further assistance.

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From your description, it sounds like you’re running into a known issue caused by Microsoft tightening security. The username and password is still guest and guest, to access Roon OS, but now you’ll have to perform a few extra steps to tell Windows that it’s OK to connect to your ROCK system as well.

This article breaks down how to solve it:

  • Start at step 6 if you have Windows 11 Pro
  • Start at step 8 if you have Windows 11 Home

Let me know if this helps! :+1:

Hi @Ian_Larkin,

Please follow the steps linked in the article @Carl has helpfully shared above.

Windows 11 has now disabled guest fallback permissions by default for third-party NASs. This means you’ll be unable to access the ROCK as a network share location from Windows 11 until you re-enable guest fallback.

We’ll watch for a response in case you need any further assistance. Thanks!

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