Unable to Access ROCK Internal Storage on Win 11 (ref#9VSEC0)

Support
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What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I can't connect to my ROCK internal storage from a Win 11 machine.

I got it working yesterday by following steps 6 onwards here:

https://techcommunity.microsoft.com/blog/filecab/accessing-a-third-party-nas-with-smb-in-windows-11-24h2-may-fail/4154300.

Today it’s gone back to asking for windows credentials again with user and password.

Describe your network setup

ROCK NUC on NUC8. Win 11 on a NUC8. Melco S100 switch. TP-Link ER605 router.

2

And what happens when you supply the username and password (guest and guest)?

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Hi @Newton_John,
Thanks for reaching out to us about this issue. @Geoff_Coupe’s comment is a great place to start for troubleshooting — let us know if that helps resolve things. If the issue persists, please share any error messages you’re seeing in Roon when trying to connect so we can take a closer look.

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I agree. It is a waste of time trying to access or fix the access from windows. I do it from IOS.

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Thanks for the advice.

Guest/guest doesn’t seem to help.

No error messages in Roon which works fine.

The issue is I can’t add music extra files to my ROCK internal storage or back up what’s already there. Mapped drive in Win 11 no longer works. \\rock\ just produces the network credentials request.

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Try \\rock\data

When I last used Roon Rock and accessed the SMB share via windows 11 with the latest update I managed to access the data folder. I never got asked for credentials either. I must admit I have Windows Pro, so that might have a factor.

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So what happens? Do you get an error message? A screenshot of any messages would give some more information to tackle your issue.

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When I enter \\rock\

Untitled-2
Untitled-21920×1080 222 KB

When I enter guest/guest

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Untitled-31920×1080 225 KB

When I click on mapped drive for rock storage

Untitled-1
Untitled-11920×1080 224 KB

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So try releasing the drive mapping first and then try signing in again?

Edit: Ah, now I see that you’ve added another screenshot (the second one)? The message there is telling us that whatever you did when following the instructions in that Tech Community article - it hasn’t worked. Try following them again.

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Many thanks. That seems to have cured the problem.

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Glad to hear that you were able to resolve the issue @Newton_John ! We wish you a pleasant Roon experience!

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