Unable to access Roon account after email change (ref#BKRVVR)

[anon8295341]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

My email has changed. I complete the reset but it goes back to login from the old email address.

Describe your network setup

Start with MacBook air, via Nighthawk RAX70 to QNAP TVS682 that holds the core.

[connor]

Hi @anon8295341,

Just to confirm, you’ve updated your email address from the Roon accounts page?

However, single-sign-in is still deferring to your old email address when you attempt to login?

If that’s the case, clear the cookies in your default browser on your Roon devices - SSO is browser-based and relies on cookies.