Unable to access Roon after changing computer

Support
1

Hi!

I moved everything from my Mac Mini to a mac Pro and changed the OS X from 10.10 to 10.11.

It appears that I cannot log into my account now. I deleted the old Roon app and loaded a new coy. When i sign it, it seems to hang, just saying “Loggin in …”

I can access my account through my browser, so what else should I do?

thanks for any help.

Peter

2

Hi Peter,

Make sure Roon is completely uninstalled from the Mini. This means removing (or renaming) the Roon Library folders on the Mini and deleting the software. Then reinstall Roon as a remote.

See if that helps.

Cheers, Greg

3

Hi @Peter_Truce ----- Thank you for the report and apologies for the troubles here. Below, I am providing you with two links taken from our FAQ section to aide in this procedure.

  1. How do I fully uninstall Roon from MAC

Because this is always a good practice when using Roon :sunglasses: …

  1. How do I backup my Roon database

Let me know how it goes and if you have any further questions, I will be glad to lend a hand.

-Eric