Unable to access Roon due to server software not running (ref#EYMJGH)

[andrew.holland64]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· Avast

Click below for next steps with a Avast Antivirus

· I still need help.

Describe the issue

Unable to access Roon via iPad, iPhone or PC. Issue seems to be Roon Server software not running and unable to restart

Describe your network setup

NBM-Telstra Modem-Router (Araknis)-Ethernet to Nucleus

[vadim]

Hi @andrew.holland64,

Thank you for the detailed information.

Could you please check if you can access the Nucleus Web Administration Interface (Web UI) by entering the following address into your browser:

http://192.168.0.143/

You can find detailed steps here: RoonOS Web UI Guide.

Also, please try to see if you can access the internal storage of your Nucleus from your file browser:
Accessing Nucleus Internal Storage

If you’re unable to access either of these, please connect your Nucleus directly to a TV or monitor via HDMI, take a photo of what appears on the screen, and share it with us. This will help us determine the current state of your device.

[connor]

Hi @andrew.holland64,

If you’re running Roon on Windows, please verify that RoonServer.exe, RoonAppliance.exe, RAATServer.exe, and any other Roon-related processes you see are added as safelist items in the Windows Defender firewall.

Let us know if this helps.

FAQ: Adding Roon as a Firewall Exception