Unable to Access Roon Home Page on iPad After Backup and Restore Attempt (ref#SOVMU0)

Support
1

Affected Product

Roon

Roon Issue Category

Installation or Setup

Description of Issue

It took me several hours over several days to get Roon working on my new Asustor Flashtor 6 NAS. Finally I was able to access Roon via the app on my iPad but without any of my playlists which I had spent months putting together. I read on your support site that if I still had Roon on my laptop that I could do a backup and restore to regain my playlists. I did the backup of Roon Core from my laptop and then tried to restore it to the Roon Server on my NAS. After the backup, I lost access to Roon completely. When I try to sign in now from my iPad app it keeps looping back to the sign in page without ever giving me access to my the home page. And yet I’m getting emails telling me that there has been a new sign in to my Roon account each time I try. How can I be signed in and have no access to the home page in the app? All I want to do is run the Roon Server/Core on my NAS and access it with the Roon app on my iPad. IT SHOULDN’T BE THIS DIFFICULT ESPECIALLY WHEN I HAD IT WORKING BEFORE I ATTEMPTED A RESTORE FROM BACKUP!! Please help.

Roon Server Platform

Linux (NAS/SonicTransporter/Antipodes/Ubuntu/etc.)

Linux Server Type

Roon Server Specifications

Asustor Flashtor 6

Connected Audio Devices

Monolith HTP-1 Roon Ready

Home Network Details

Connected by Ethernet to Asus RT-AC66U router connected by Ethernet as an extender to a Linksys EA-6500 router.

4

Hi @William_Tullis,

Thank you for your post. We’ve enabled diagnostic mode for your account but your RoonServer instance has yet to communicate with our servers.

If you’re in a login loop, the most likely culprit is the URL redirect failing due to browser adblock settings. Try a different browser, and if that doesn’t help, see if changing the DNS server in your primary upstream router has an effect.

Additionally, firewalls might be blocking RoonGoer, RoonAppliance, RoonServer, or other Roon processes. It’s worth checking that.

However, from what we can tell based on the limited account information available, your RoonServer appears to frequently switch between two local IP addresses when it pings our servers.

Do you have the second router fully bridged in the above setup? Are there any VPNs, VLANs, proxies, etc. on your network? What about managed switches?