Unable to access Roon Nucleus from Windows 11 PC for music transfer (ref#XBPLRN)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· I am unable to see my roon nucleus (and its internal storage) from my Windows 11 PC through my home network - so I cannot copy music from my PC to the nucleus. I think this is windows networking issue but Microsoft say to contact you.

Tell us about your home network

· No VPN, just ethernet through an unmanaged switch

2

Hi @Stephen_Hendrick,

Guest fallback is disabled by default on most Windows 11 operating systems. This prevents RoonOS and Windows from reaching one another over SMB because the OS flags the former as a potential security threat.

You’ll need to follow the instructions in this article:

Here’s a more thorough list of steps from Microsoft:

Let us know if this helps. We’ll watch for your response. Thank you!

3

Thanks for the insight and solution. I’ll address tomorrow and let you know how it goes.

4

Helo @Stephen_Hendrick

A quick check-in: have you had a chance to try the SMB guest access change yet, and if so, how did it go?

5

This ticket will shortly close without any additional response. Please reach out if we can assist further, or you can open a new tech support requesthere if you encounter problems in the future.