Unable to access Roon remotely via ARC despite proper setup (ref#94DCAJ)

Support
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What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Helo. I can't get access remotly to my roon. I have seted up all features - allow remote acces, on Roon ARC setup everything is ok, no faults, but when I'm trying to connect via arc I can't - sometimes there is a info that server is online but I ca't connect. Smetimes the info shown is that I can't get remote access and need to change some options in setup

Describe your network setup

PLAY

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Hi @piotr.saganski,

Thank you for your post.

If both Roon Settings → ARC and the ARC Settings page itself both indicate that port forwarding is functioning, then please verify that no firewalls on your desktop or other network-connected hardware might be blocking Roon’s processes. Also disable any third-party VPNs on the phone.

Diagnostics indicate that your RoonServer might be using a Windows or Mac client machine. If that’s the case, we strongly recommend installing Tailscale for a remote access solution instead of port forwarding or other VPNs relying on different protocols.

See here for more information and instructions for Tailscale with Roon:

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