Unable to access Roon Server due to incorrect email address (ref#EU4KX1)

Support
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Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I’m sure roon has the wrong email address for me. the one listed is new, and I never manually changed it. I can’t access my roon library on my Mac computer. My nucleus is a wyred 4 sound music server.

Describe your network setup

Wyred-4-Sound music server;

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Hi @Russell_Reising,

You stated that Roon Server is on macOS, the screenshot posted is looking for a RoonOS (ie a Nucleus or ROCK) so that screen will not find your Mac, and can be disregarded.

I suspect the issue may be down to this …

macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding MacOS versions.

Can you please navigate to macOS System Settings > Privacy & Security > Local Network, and make sure Roon and Roon Server are allowed.

If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

1 Like
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Hello @Russell_Reising ,

Thanks for reaching out. I second @Carl ‘s suggestion, it looks like your Roon Server is showing as recently active in our diagnostics system, so I believe the issue is with the Mac security setting. Please let us know if modifying that setting helps!

1 Like
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This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

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Hi All,

for some reason, my roon account has a new email address of mine, but I never changed email addresses for my roon account. I have no idea how this happened. My mac cannot find my roon nucleus, a wyred4sound music server. I have checked the firewall and the permissions, but nothing helps. I’m getting desperate.

On my local network, roon has three entries, but there is nothing for “roon server."
I can play roon from my iphone, but I can’t access new music files I purchased from hdtracks.

thanks in advance for any help.

russ

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On my local server menu, “roon” has three entries, but there is nothing for “roon server.”

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Hey @Russell_Reising,

You can access your Roon Settings > General > Logout to switch accounts - you should be able to re-log into your usual Roon account.

Let me know if this helps!

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This thread is closing due to inactivity/lack of response. Please see the posts above for the most immediate and common solution to this problem.

If you’re still having issues, please reach out in a new support request and we’ll merge threads accordingly. Thank you.