What is the operating system of your Roon Server host machine?
· Roon on a NAS (Synology, QNAP, ASUSTOR)
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· GMT+2 - 14:08
Describe the issue
I was not used Roon last more than 6 months. before I was able to enter from my IOS and windows to. But now I can not enter. On Ios is looking for Roon server, but dont find it. On windows say: Allready signed in, Your subscription allows you to sign in to one Roon Core at a time, but it looks like you have already set up another core. To sign in the previously configured Core, simply click above. I click but not hapenning nothing. What can I do to can enter in my Roon?
Hey @k.laszlo102, welcome to the community, and thanks for the clear description.
This looks like Roon Server on your Synology still has an existing account association, while the iOS Remote can no longer find the server on the network. First, please open the Synology and check the Installing RoonServer on Synology with Docker guide if you set it up that way, then confirm that Roon Server is actually running on the NAS and that your iPhone, Windows PC, and Synology are all on the same local network.
If Windows still shows the “already signed in” message after that, we can try to unauthorize the previous server and then reauthorize it. You can swtich between servers as often as you’d like but you can only have one active per subcription.
Just checking in on this. Were you able to confirm that Roon Server is still running on the Synology and that your iPhone, Windows PC, and NAS are on the same local network, including the Docker setup if that is how it’s installed? If you are still seeing the “already signed in” message on Windows, we can pick up from there and look at the account association next, so please reply with whatever you’re seeing now.
Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.
