Unable to add Album

[J.eff]

Core Machine (Operating system/System info/Roon build number)

Ubuntu 18.04.4 / Intel i3-2100, 8GB ram / Newest Roon version

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Netgear Nighthawk AX6000 WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

RopieeeXL, Windows 10 Desktop, Sonos

Description Of Issue

I am unable to add a specific album to my library. I’ve imported multiple others but for some reason it skips this one unless I specifically go to storage and add the subfolder for the Album (System of a Down - Mezmerize). When I do add the album by manually adding the album’s subfolder, it shows up as String Quartet Tribute to System of a Down’s Mezmerize by Vitamin String Quartet (which I can change easily by editing but would prefer not to have to add individual folders for albums and rather have Roon access them all within my Music folder).

[dylan (Dylan Caudill)]

Hi @J.eff,

Can you share a screenshot of the album in its storage location where it shows the full path to the album?

Does it show up in skipped files?

[J.eff]

It does not show up in skipped files, I also tried looking for it in the Tracks section when I included the “Path” filter and it does not show up.

[dylan (Dylan Caudill)]

Thanks for confirming, @J.eff.

Would you mind sharing this album with us so we can take a look? Ideally, you can zip up the entire folder and send me a private message containing a shared dropbox link. If you don’t have Dropbox or need another way to send the media, just let me know.

[J.eff]

Just following up on this from last week, thanks!