Unable to Add Certain Tidal Tracks to Roon Library (ref#4T9CX7)

Support
1

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

When attempting to add most Tidal tracks to my Roon library, it immediately removes the track. It does not happen with all tracks, and from what I've experienced, it does not happen at all with albums. I am certain that I have not hit the collection limit on Tidal, and I have tried restarting the server, restarting my computer, uninstalling and reinstalling the app, and attempting the fix found in the following support article: https://help.roonlabs.com/portal/en/kb/articles/connectivity-issues-after-updating-to-build-1382

Describe your network setup

The server is running on the same PC as the client; the PC is connected to an Xfinity router via ethernet.

2

Roon has just pushed out an update. Have you updated?

Although the release notes point to Tidal playlists, it could help.

3

I had updated earlier, before encountering the issue. I also checked a few times afterwards to make sure everything was up to date.

4

Hello @seo.owens06

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.

5

@vadim, Any update on this?

I have had the same problem over the past week or two i.e. when I add a Tidal track to my Roon library it doesn’t appear in my library.

However, Tidal tracks I added to my library months ago are also missing from my Roon library and I’m unable to (re)add them to the library.

6

Hi @seo.owens06,

Thank you for your ongoing patience. The development team has not yet released a fix for the Tidal/Roon sync issue. We will release official announcements in the main tracking thread for Tidal synchronization issues here: https://community.roonlabs.com/t/tidal-playlists-not-synchronizing-in-roon-ticket-in/298342/145

We recognize this is a massive inconvenience - senior development is investigating urgently and we will release a fix for the affected users as soon as possible. Thank you again for your patience.

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