· I am unable to add a network share to access my Innuos Zen Mk.3 hard drive. Roon Server v 2.7 on my Mac Studio. Roon Bridge v 2.60 on my Innuos.
I was able to add an external hard drive (WD MyCloud) on my network with a username and password. When I tried it with the Innuos, it said "could not connect to share: unauthorized." I used the same username and password that allowed me to see and access the Innuos hard drive mounted to my Mac Studio, so I'm not sure what the difference is between the WD MyCloud and the Innuos is. The situation seems identical. Your help is appreciated. Incorporating the local files on the Innuos into Roon is a key part of why I want to use Roon. Thanks!
Tell us about your home network
· Router is a Gateway BGW210-700. The Innuos has a wired connection to the LAN. No VPN in use. No switches or extenders between Innuos and router.
AceRimmer
("I’m not just a hero; I’m a legend!")
2
Just a thought but have you tried adding it using its IP address instead?
I remember reading somewhere that the WD MyCloud could be tricky.
Oh and also without the username and password as another option to try.
I did try the ip address yesterday, but just to be sure I just tried it again with and without the username/password. Same result. Because the message I’m getting is that my access is unauthorized, I appears to me that the network share location is fine – it’s more of a permission issue (I’m marginally literate when it comes to network issues so I may be completely misunderstanding this).
I added the info about the WD MyCloud only to say that connection happened no problem. I put in the location, username, password and boom – it was added and Roon could access everything I needed it to. It’s ironic b/c the MyCloud is very quirky and I only have it as a non-essential backup on my network. I just used it to make sure as a test to make sure I could add something as a network share in Roon.
Also, I am using the username/password that Innuos gave me and that works for me accessing the Zen on my network from all computers – just not Roon. The only thing I have no idea about is what situation does a Workgroup apply and could that be the issue? I have always left it blank.
Fortunately, since your Roon Server is running directly on your Mac, we do not actually need to use Roon’s network share feature at all. We can let macOS handle the network connection (which it is already doing perfectly) and simply point Roon to that mounted drive as if it were a local USB drive.
Here is the most reliable way to set this up:
1. Mount the Innuos on your Mac Studio
Make sure the Innuos hard drive is actively mounted and visible in your Mac’s Finder (which it sounds like you have already done).
2. Set the Drive to Automount
To prevent Roon from losing the connection when you restart your Mac, you should tell macOS to mount this drive automatically:
Open macOS System Settings > General > Login Items.
Drag the mounted Innuos network drive from your desktop or Finder and drop it into the “Open at Login” list.
3. Add the Folder in Roon
Now, instead of adding a network share, we will add a local folder:
Open Roon and go to Settings > Storage.
Click Add Folder (do not click “Add Network Share”).
In the Roon file browser, look on the left-hand side under your Mac Studio’s local drives. You should see the mounted Innuos drive listed there. If you don’t see it immediately on the left, you can usually find it by navigating to the Mac’s root /Volumes/ directory.
Select the folder containing your music and click Select This Folder.
By setting it up this way, macOS does all the heavy lifting with the network permissions, and Roon simply reads the files locally.
Please give this a try and let us know if everything imports successfully!
This did work, although the Roon software warns there could be performance issues when adding volumes so it’s not the preferred topology.
I got a response from Innuos who suggested that I try “sense” as a username instead of “guest.” This solved the problem. I’ll note that guest was the recommended username in the Innuos user guide and it worked when connecting to the Innuos hard drive directly from Finder on my Mac. I just didn’t work through the Roon software.
Hope adding this info might help someone down the road.
Thank you for sharing that — the “sense” username tip for Innuos is genuinely useful and not something we see documented often. I’ll make a note of it for future cases.
