Unable to Add Synology DS213 via Network Share (ref#6XYV0G)

[dsgrayabz]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Trying to Add Synology DS213 using Add network share window

Tell us about your home network

· Synology DS213j NAS on same wifi network as laptop where Roon server is installed

[alex_h (Alex)]

Hello @dsgrayabz,

Thanks for sharing your question here.

Unfortunately, we cannot access your diagnostics reports. Please gather your Roon Server logs according to these instructions: Roon Logs and upload them to our storage here: Logs Storage.

Please also share more details about what exactly is failing during the process.

A few screenshots would also be appreciated.

Thanks.

[dsgrayabz]

I’m entering the required info eg \\DiskStation\music along with my user name and password for the NAS. The response is “Unexpected Error”

[benjamin]

Hey @dsgrayabz,

Understood, thanks for the info and screenshots. Could you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

[benjamin]

Hi @dsgrayabz,

You can ignore my above response, we were able to enable diagnostic mode for your Roon Server, and found the error trace when attempting to setup your network share:

Error: [broker/filsystem/drivelistshares/addsharedrive] error adding share: System.Exception: [cifs/mountconfig] invalid cifs path (post windowsization, missing third backslash): \\DiskStation
 at Roon.CIFSMountConfig..ctor(String networklocation)
 at Sooloos.Broker.FileBrowser.DriveListShares.AddShareDrive(CIFSConfig config)

We’re only seeing a failure when attempting to connect to \DiskStation, we’re not seeing any attempts at \DiskStation\Music.

Could you attempt the process again and share a more specifid date/time?

Can you also confirm that the NAS user profile youre adding has proper “Read/Write” permissions?

Thank you!

[dsgrayabz]

I attempted to create network share using \\DiskStation\Music at 19.02 UK time with same result

[vadim]

Hello @dsgrayabz

Thank you for the screenshot! The “Unexpected Error” when adding a network share via a hostname (like \\DiskStation) usually means that your router or Windows is having trouble resolving that specific name on your local network.

Let’s try bypassing the hostname using two different methods:

Method 1: Use the IP Address (Recommended) Instead of using the name “DiskStation”, try entering the actual local IP address of your Synology NAS.

• Find the IP address of your NAS (it usually looks something like 192.168.1.x or 10.0.0.x).
• In Roon, go to Add Network Share and enter the path like this: \\YOUR_NAS_IP_ADDRESS\music (For example: \\192.168.1.50\music)
• Enter your username and password as usual.

Method 2: Map the Network Drive in Windows If Roon still gives you an error with the IP address, you can mount the NAS directly to your Windows laptop as a local drive, and then tell Roon to look there.

1. Open Windows File Explorer.
2. Click on This PC on the left panel.
3. Click the three dots (…) at the top menu and select Map network drive.
4. Pick an available drive letter (like H: or M:).
5. In the Folder box, type your path (e.g., \\DiskStation\music or \\IP_ADDRESS\music).
6. Check “Reconnect at sign-in” and click Finish.
7. Once Windows connects to it, open Roon > Settings > Storage > Add Folder, and simply select your new Z: (or M:) drive from the list of local drives.

Please let us know if either of these methods gets your music folder connected!

[dsgrayabz]

Unfortunately neither method has been successful. Using tge IP address in Roon returned tge same Unexpected error.

Mapping the drive returned the following errors using both File name and IP address

[dsgrayabz]

Hi

I have now discovered that the SMB settings in Windows for the laptop on which the Roon server is installed were not properly configured. I have now changed the settings and the files from my NAS are currently being imported into Roon

Thank you for all your help. I wouldn’t have been able to do this on my own.

Kind regards

Douglas