Unable to backup to Mac shared folder from Roon (ref#Y3SOIH)

[Stephen_Baker1 (Stephen Baker)]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I cannot backup to a Mac shared folder from Roon

Describe your network setup

Asus RT-AX88U with RT-AX68U Mesh connected by Ethernet. Gigabit ethernet. All relevant devices connected via Ethernet.

[Stephen_Baker1 (Stephen Baker)]

As far as I can tell the folder is shared properly. The share is accessible from other Macs and also a pc. Roon itself runs on my Synology Nas. I’m using a Mac Studio Running Mac OS Sequoia 15.2.

[Stephen_Baker1 (Stephen Baker)]

[Stephen_Baker1 (Stephen Baker)]

[noris]

Hi @Stephen_Baker1 ,

Thanks for reaching out. It is very strange that this folder shows as a 8KB file size, have you used this to store your backups in the past? If you try to create a new folder on your Mac (standard drive, not on the external) and share it, do you have issues accessing that?

[Stephen_Baker1 (Stephen Baker)]

Hi. Thanks for replying.

Yes. The only reason it’s on the external drive is because I was trying it there as it did not work when on the internal drive - showing the same error message. (Someone elsewhere said they’d had success creating a share on an an external drive when it didn’t work on an internal Mac drive). The folder was newly created - I then put a folder with a small file in it see if I could access them from a Mac and a PC (which I could). Sorry for any confusion that has caused.

[Stephen_Baker1 (Stephen Baker)]

But no joy accessing from Roon.

[noris]

Hi @Stephen_Baker1 ,

Thanks for clarifying that. You don’t by any chance have a firewall app or VPN active on the Mac that could be interfering, do you? It looks like your Mac also switched IP to a .7 ending address is the same issue still happening? Looking over your account diagnostics, it seems like the issue is permissions-related, perhaps this is related to the MacOS username?

[Stephen_Baker1 (Stephen Baker)]

I do use a firewall but the issue was the same when switched off. The .7 is the ip address of the WiFi on the Mac .6 is the Ethernet port. I just tried to use that on one occasion to see if that changed anything - but it didn’t. If the issue is permissions related would that not interfere with accessing from a pc which worked ok? Same question re: user name. What might be the potential issue with the user name?

Thanks