Unable to change email associated with Roon account (ref#LWWV6F)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Why can't I change my email?

Tell us about your home network

· kt

2

Please log into your account then click on the “contact us” link there.
image

  1. Choose: I have a billing question or account question
  2. Choose: I need to update my email address
  3. Follow the prompts from here on
3

Hello @dootago

BlackJack’s route is the right one, and the reason you cannot do it yourself is that email changes on a Roon account are handled by our Accounts and Billing team rather than in the app.

Please use this form and choose the billing or account question route:

If you have not yet added multi-factor authentication to the account, please do that first, before the email change goes through. It protects the new address from day one: