Unable to change song, Roon stuck with no sound (ref#UTF7HF)

[sg1 (Sg)]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· 24 hours

What are the make and model of the affected audio device(s) and the connection type?

· Dont know

Describe the issue

Nothing works. I'm trying to change the song and it is stuck. No sound.

Describe your network setup

Wattson audio, Marantz, Qobuz

[daniel]

Hi @sg1,
Welcome to the Roon community and thank you for reaching out to us for help with this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[sg1 (Sg)]

I rebooted everything, computer, cell phone, amplifier, router, modem and it works!

Thanks,