Unable to connect any remote to Roon (ref#AW8JHX)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· *Powerline Adapters*

You mentioned powerline adapters in your network setup.

· I still can't see Roon Server even after bypassing powerline adatapter

Describe the issue

Cannot connect any remote

Describe your network setup

router, extender

2

Hey @bcivera,

Thanks for writing in, and welcome to the Roon community! We’re excited to have you here - sorry its an issue that prompted your first post.

We’ll need a bit more information around your network setup since you’re having issues connecting to your server. Can you temporarily bypass any extenders and get a direct ethernet connection from your server to your primary router, and let me if you run into the same issue?

Are you able to access the webUI of your ROCK? Here’s more info on how to do this:

You can type http://rock or http://rock.local or the IP of your ROCK into a web browser, and this should pull up your webUI.

Let me know how this goes!

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