Unable to connect MacBook Pro to Nucleus One after software update (ref#5OSG6M)

Support Nucleus Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

updated Macbook pro to latest software, when connecting to Nucleus One I get that it's connecting but it never connects

Describe your network setup

connect via ethernet, att modem

2

Mac Sequoia updated some of its security settings. I had to go into the Mac’s Settings → Privacy & Security → Local Network tab and cycle Off then On to the Roon slider to re-open the connection to Roon from my MacBook Pro. This may need to be done everytime you reboot your Mac, but it seems to be the best approach for getting Sequoia to see a Roon Server over the network.

1 Like
3

Thanks - that was easy fix - tom

1 Like
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I was able to get Nucleus One to load using cycling settings in Privacy and Security. I do need to toggle this every time I start it. I also can’t copy anything to the server - I get an opps notification and the server is no longer connected.

5

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.

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How are you connecting to the Nucleus One from the Mac?

8

Ethernet cable

9

A direct connection? If so, it’s best to connect over the network, possibly using a switch connected to your router and then connecing the Mac and Nucleus to the switch. or connecting both your Nucleus One and Mac to the router. Is this possible?

10

Yes that is how I’ve connected - through network

11

I don’t have a Nucleus One so not sure the best way to connect a Nucleus or ROCK to a Mac. I have removed the Solved status as this remains an open issue for you. Other users may have some suggestions, and Roon Support will return to the office Monday.

12

Thanks For your help Robert. I’m hopping it’s an easy fix. Everything worked fine before the Mac update - Tom

1 Like
13

Hi Tom,
Do you have Tailscale active on the Nucleus or tethered to the MacBook? If so, maybe there’s an issue there.

14

Hi Singleton - No I don’t - have Tallscale active.

Recap:
I can get Nucleus one to start using the suggestion that Robert made to toggle the local network - need to do this every time I start the server.
It plays back but for the most part I can’t copy files - was able to copy a file one at a time but that doesn’t always work - usually I get an oops can’t find server pop up box
When the program/server crashes I need to restart my computer as non-Roon programs won’t open.

15

Hi Tom,
I expect that you will here back from support tomorrow. Till then try this experiment…

Create a new user profile on the MacBook and under the new profile attempt to access your server and report back. This may provide some clues and you may at least have temp access to Roon etc

16

Hi @tom1,
Thanks for reaching out to us about this issue. Can you please ensure that your Mac server is deauthorized? You can only run one Roon server instance per a license and I see from your screen shot that the Mac server is active. If that doesn’t help please try the test that @Singleton suggested.

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Thanks will try this later today - tom

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How do I deauthorize the server on my MacBook- tom

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@tom1 ,
https://community.roonlabs.com/t/authorizing-unauthorizing-a-core/52816/4?u=singleton

21

Hi @tom1 ,

I’ve activated diagnostics mode for your account and am looking over the log set. Unforuantly, this issue is a bit more complicated than just reauthorizing your Nucleus, according to the logs, it looks like you your SSD has started to fail. Please reach out to our RMA team regarding next steps using the below form:

https://account.roon.app/en/contact/nucleus-troubleshooting/

Thank you.