Unable to Connect MacBook Pro to Roon During Free Trial (ref#GIRIRC)

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Free trial started now. Cannot connect MacBook Pro to Roon. Going round and round in circles for three hours. Downloaded app three times. Roon cannot find my MacBook Pro which shows "ready to connect". Keeps asking me to login when I am already logged in ! Will soon give up on Roon if cannot be simply fixed. Tried different Browsers. VPN switched off.

Describe your network setup

FTTP. Linksys Mesh wifi system. Macbook Pro 16inch 2021, M1 Max, 64Gb, 14.6.1. Auralic Aries G1.1. iPad OS 18.1.1 9th Generation.

After wasting yet more time, I see that Stephen Myers had EXACTLY the same issue one year ago that I am now having on a newer MacBook Pro than he was using at that time. And at the end of a huge effort, a really huge effort, the issue, it seems, was not solved by either ROON or the Roon community. So the same, exactly the same problem has been going on for one year without any solution ! I am out of this !

It’s the same symptoms of a network blockage, not necessarily the same cause. Unlike most other consumer software, Roon must be able to communicate across several machines on the LAN.

Most likely either firewall (if you use one) or, if you use macOS 15, it may be caused by a new setting there. Let me know if you want to continue.

1 Like

Hey @dwhitton,

Welcome to the community! We’re happy to have you here. As @Suedkiez has mentioned, starting out by testing any potential blockages on the Mac itself.

First, are you able to review the Macs firewall settings? Or, temporarily disable the mac firewall and see if you’re able to connect? Here’s more info on this:

Can you get your issue mac temporarily hardwired via ethernet directly to your primary router? This helps rule out any potential network issues too.

Let me know if either help! :raised_hands:

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