Unable to connect Macbook remote to Roon Server after ROCK restart (ref#M8A00A)

[Thierry_Bruno]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

On my home network, I am ale to connect to my Roon server with the iPhone remote, but not from the Macbook remote after I restarted ROCK. IT shows "this MAc" as a server and sometimes shows ROCK "connecting" but fails to connect and stops showing ROCK

Describe your network setup

Rock is connected via ethernet to the router (and it used to work fine before I restarted Rock. All remotes are using Wifi.

[noris]

Hello @Thierry_Bruno ,

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

1. Open macOS System Settings → Privacy & Security → Local Network
2. Make sure Roon and Roon Server are both enabled
3. Even if they are already enabled, please toggle them off and back on
4. Fully quit Roon Server from the macOS menu bar / task bar
5. Reboot your Mac
6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there.

[Thierry_Bruno]

Hi noris

I followed the steps as requested. Unfortunately I still have the same behavior: as soon as I launch Roon, it detects the NUC running Rock but fails to connect, then removes the NUC from the list and only shows This Mac. When I click on configure roon OS devices, it opens a browser at http://100.90.115.98/ which is not on my network

.

[Suedkiez (Just a fellow user like you)]

Your NUC is on the previous Roon version:

Try going to the web admin interface and click the Reinstall button there. This will update everything in ROCK without needing to connect to it in the Roon app. (It will not touch your database and so it’s safe).

Maybe this lets you then connect in Roon.

[benjamin]

Hi @Thierry_Bruno,

I believe @Suedkiez is spot on correct with the above reply - it now looks like your ROCK is running the latest version of Roon Server, are you able to now connect?

Thank you!

[Thierry_Bruno]

unfortunately, it still doesn’t work, same behaviour as described previously

[Thierry_Bruno]

It’s ok, I fixed the problem which was linked to the Mac not removing an old roon entry in privacy and security nlocal network settings; I uninstalled roon, reboot and the corrupt entry was gone and then reinstalled roon. It detected the NUC Rock immediately and connected to it.

Thanks for helping!