Unable to Connect Nucleus Plus to New Network After Router Replacement (ref#958002)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My house was hit by lighting and it fried my router. I need to be able to reset my nucleus plus to my new network

Tell us about your home network

· tp-link HX510

2

Hello @tedium,

Welcome to the forum.

Try and follow the instructions given in:

3

Hi @tedium,

Thank you for posting.

Here they are the instructions for brevity.

  1. Connect the Nucleus to a monitor or TV via HDMI
  2. Connect a USB keyboard to the Nucleus
  3. Press ENTER
  4. Type resetnetwork
  5. Press ENTER

After you’ve taken these steps, you should see an IP address listed on the screen. Try to access the web UI in a browser at that address.

We’ll watch for your response.

4

Hi @tedium,

Just checking in on this. Were you able to connect the Nucleus to a monitor or TV over HDMI, plug in a USB keyboard, and run resetnetwork so it would display an IP address? If you have that address, the next step is to open the RoonOS web administration interface in a browser at that IP and see whether we can get into the Web UI from there. Let us know what you find and we can take it from there.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.