Unable to Connect or Find Roon Core (ref#WHM7JL)

Support
1

Affected Product

Roon

Description of Issue

i keep getting message cannot connect or find core. Can not get to play

Roon Core Platform

macOS

Roon Core Specifications

i7 transport into ultra redo into mytec brooklyn+ DAC

Connected Audio Devices

XLR into Mytec into full DecWare system

Home Network Details

connected to router new ARRIS model from Frontier

Screenshot

3

Are you able to connect to your core with a phone or tablet? If it’s only your Mac that cannot connect, have you restarted it?

Or else: please restart everything: router, core, Mac…

4

thanks for the reply, yes I have restarted everything, multiple times, I keep having select a zone coming up also with HQ player and a bunch of HDMI things i can’t find how to delete
thanks for any suggestions. I’m pretty lost here!
Scott

6

Hey @Scott_Preston,

Thanks for writing in! I wanted to check in on your status and see if you were still having issues?

If you select ‘Use a different core’ are you able to see your server? I’d also give your router a hard reboot, and ensure that all Roon devices are functioning within the same subnet within your local network.

I’ll be on standby for your reply. Thanks! :+1:

7

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