Unable to connect remotely via ARC / 无法通过苹果手机远程连接 (ref#PLMUFM)

[18049887017]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

苹果手机移动端 无法远程连接
Unable to connect remotely via ARC

Describe your network setup

路由器 华硕RT-AX88U PRO 网络 中国电信
Router ASUS RT-AX88U PRO Network China Telecom

[daniel]

Hi @18049887017,
Welcome to the Roon community. Thanks for reaching out to us about this issue. Our records indicate that you are running an outdated version of Roon. If you sign into Roon you should see a notification that a new release is available. Installing that update may help with the problem.

If doesn’t that doesn’t solve the issue then you are probably facing a port forwarding issue. There are 2 ways you could address this.

1. The first and easiest way would be to forget port forwarding entirely in use Tailscale to connect ARC to your server using these instructions.
2. If you would prefer to stick with port forwarding you will need to manually set the port forwarding rules on your router.This article will walk you through that process.

If you still need help please let us know here.